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Shipping & Returns Policies
DOMESTIC SHIPPING
Delivery within Adelaide takes 1-2 working days while deliveries outside Adelaide may take about 4-6 working days.
INTERNATIONAL SHIPPING
All international orders are fulfilled by either the Australia post or DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement.
RETURN POLICY
Item(s) are subject to RETURN/EXCHANGE/REFUND if YOUNIQUE FASHION receives the item/s within:
TIMELINE:
- 3 business days from date of delivery for orders placed within Adelaide
- 5 business days from date of delivery for orders placed within Australia but outside Adelaide
- 10 business days from the date of delivery for orders shipped outside Adelaide
- The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund. There are no exceptions to this rule.
- “Pick up in store” orders are only eligible for refund if picked up within 2 weeks of order date. Later pick ups will only be eligible for store credit. “Pick up in store” orders picked up later than 6 weeks will not be eligible for exchange or refund.
EXCEPTIONS:
Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.
- Items bought online cannot be swapped for items in store.
- Customers who request for vouchers in store can expect within 24-48 hours.
CHARGES:
- The customer is responsible for sending the item/s back to YOUNIQUE FASHION.
- In the case of an exchange, the customer is required to pay for any further delivery fee required.
- The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
- Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Refunds shouldn't take longer to appear in customers' bank accounts.
METHOD OF REFUNDING:
- Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for.
PRODUCT CONDITION:
- ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
- In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
- SALE items or items bought with a discount code will NOT be eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
- Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.
PRODUCT CONDITION:
YOUNIQUE FASHION
297 Diagonal Road, Oaklands Park, South Australia.
Please email the address below for the exact shop location as shop location may change from time to time.
For any other information concerning returns or exchange please email: [email protected]